I recently purchased your product and unfortunately, I have had an extremely frustrating experience trying to configure the drive. After spending three days attempting to set it up on my own, I decided to reach out to your technical support team for assistance.
Regrettably, the technical support representative I spoke with lacked patience and seemed to be talking in a condescending manner. It was disheartening to encounter such an attitude, especially when seeking help with a product that, according to my previous experiences, should not be so challenging to configure.
I have a variety of smart drives in my home, but none have posed as many difficulties during the setup process as this particular one. The missing installation steps only added to the confusion and frustration.
Given the poor customer support experience and the challenges faced during the installation process, I have made the decision to return the product. As a consumer, I believe that the quality of customer support is just as important as the functionality of the product itself. Unfortunately, this experience has left me with a negative impression of your company and its support services.
I hope that you take this feedback seriously and consider improvements to both the product documentation and the training provided to your customer support team. A more user-friendly and supportive experience would undoubtedly enhance customer satisfaction and loyalty.
Thank you for your attention to this matter.