Returns / Refunds / Warranty

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Return/exchange of non-faulty goods

We are pleased to offer returns or exchanges on non-faulty goods.
The product needs to be taken back to the place of purchase with the receipt or other proof of purchase.

With a receipt or tax invoice:

Please take your product back to the place of purchase so the retailer can provide a refund
All returned goods must be unused, in original packaging and in saleable condition
Receipts and tax invoices must be valid and intact

All refunds will be provided back by the retailer in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto a credit card.

Note: A credit card must be present to gain a refund.

Return/exchange of faulty goods

Faulty or damaged goods under warranties

In addition to manufacturers’ guarantees on selected products, Holman and its retailers provide a guarantee of acceptable quality on every product, by law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us or one of our retailers.