WX2 Dual Outlet Tap Timer and Wi-Fi Hub

I recently purchased your product and unfortunately, I have had an extremely frustrating experience trying to configure the drive. After spending three days attempting to set it up on my own, I decided to reach out to your technical support team for assistance.

Regrettably, the technical support representative I spoke with lacked patience and seemed to be talking in a condescending manner. It was disheartening to encounter such an attitude, especially when seeking help with a product that, according to my previous experiences, should not be so challenging to configure.

I have a variety of smart drives in my home, but none have posed as many difficulties during the setup process as this particular one. The missing installation steps only added to the confusion and frustration.

Given the poor customer support experience and the challenges faced during the installation process, I have made the decision to return the product. As a consumer, I believe that the quality of customer support is just as important as the functionality of the product itself. Unfortunately, this experience has left me with a negative impression of your company and its support services.

I hope that you take this feedback seriously and consider improvements to both the product documentation and the training provided to your customer support team. A more user-friendly and supportive experience would undoubtedly enhance customer satisfaction and loyalty.

Thank you for your attention to this matter.

So ive had many tap timmers over the years , an this 1 by far is the best , ive had mine over a year now an not 1 problem, even the original batteries i put in are stil good , i jus lov how the app lets u set up Scheduling, stats , water usage, an with the wifi hub it comes with , once that is all set up its so easy to add more single or double timmers , plus the power socket can be use with any lighting or anything u really u want to set up a Schedule with ,,

Purchased this timer a couple of weeks ago - a little bit tricky to set up the app and hub with wi fi etc but once setup - pretty good so far. easy to use app for controlling the timer. Have not got into setting up watering times start/stop yet, but should be easy. Great after sales service and help from the Holman team.

Great product, easy to use. Can remotely change settings from anywhere. Changed batteries after a year. Would be better with a rechargeable batteries and small solar charging panel.

Works fantastically. The WiFi feature is outstanding. Replaced previous 2 timer. When we are travelling in the caravan, I can check on the schedules and the weather map for home and change any setting for the current weather.

Recently purchased this product after some research. Easy to install and set up on the user friendly app. Now have a super efficient watering system for our newly laid lawn. No more forgetting to turn the tap off!